Refund Policy
Your satisfaction is our priority - understanding your refund rights
Effective Date: January 15, 2025
Overview
At calystronevo, we understand that circumstances change and sometimes our financial planning services may not meet your expectations. Our refund policy has been designed to provide clear guidelines while ensuring fairness for both our clients and our business operations.
We believe in transparency when it comes to our refund procedures. This policy outlines the specific conditions under which refunds may be requested, the process for submitting refund requests, and the timeframes you can expect for processing.
Refund Eligibility Criteria
Service Period
Refund requests must be submitted within 14 days of service commencement for consultation services
Program Duration
Educational programs and courses are eligible for refunds within 30 days if less than 25% of content has been accessed
Service Quality
Services that do not meet the agreed specifications or contain significant errors qualify for full refunds
Refund Process
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Submit Request
Contact our customer service team at info@calystronevo.com with your refund request, including your order number and reason for the request.
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Review Period
Our team will review your request within 3-5 business days and may contact you for additional information or clarification.
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Decision Notification
You will receive an email notification regarding the approval or denial of your refund request, including next steps.
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Processing
Approved refunds are processed within 7-10 business days and returned to your original payment method.
Refund Amounts & Timeframes
| Service Type | Timeframe | Refund Amount | Conditions |
|---|---|---|---|
| Individual Consultation | Within 14 days | 100% | Before session completion |
| Business Planning Course | Within 30 days | 75-100% | Based on content accessed |
| Ongoing Advisory | Current month only | Pro-rated | 30-day notice required |
| Digital Resources | Within 7 days | 100% | If not downloaded |
Important Considerations
Please note that customized business plans and personalized financial strategies that have been delivered and implemented are generally not eligible for refunds. However, we encourage you to contact us if you have concerns about the quality or applicability of your customized materials.
Non-Refundable Items
Certain services and products are not eligible for refunds under this policy:
Third-party software licenses or tools purchased through calystronevo cannot be refunded once the license keys have been provided. Administrative fees for payment processing or service setup are non-refundable. Services that have been fully completed and delivered according to the agreed specifications are generally not eligible for refunds, though we may consider partial refunds in exceptional circumstances.
Additionally, refund requests submitted more than 60 days after service completion will not be processed, regardless of the circumstances.
Questions About Refunds?
Email: info@calystronevo.com
Phone: +61 402 611 368
Address: 20 Merchant Dr, Rockingham WA 6168, Australia
Business Hours: Monday - Friday, 9:00 AM - 5:00 PM AWST
This refund policy was last updated on January 15, 2025. We reserve the right to modify this policy with 30 days advance notice to existing clients.