Privacy Policy

Information We Collect

calystronevo collects information that you provide directly to us when you create an account, use our business planning services, or contact us for support. This includes personal details such as your name, email address, phone number, business information, and financial data necessary for creating comprehensive business plans.

Personal Information

• Contact details including full name, email address, phone number, and business address
• Business information such as company name, industry type, business structure, and registration details
• Financial data including revenue projections, expense categories, and funding requirements
• Account credentials and security information for platform access
• Communication preferences and marketing consent settings

Automatically Collected Information

When you visit our website or use our platform, we automatically collect certain technical information through cookies and similar technologies. This includes your IP address, browser type and version, operating system, referring website, pages viewed, time spent on pages, and device information. We use this data to improve our services, analyse usage patterns, and ensure platform security.

How We Use Your Information

We use the information we collect to provide, maintain, and improve our business planning services, process your requests, and communicate with you about your account and our services. Your data helps us personalise your experience and develop better tools for business planning.

• Providing personalised business planning tools and financial projections
• Processing account registration and maintaining user profiles
• Sending important account notifications and service updates
• Responding to customer support inquiries and technical issues
• Conducting research and analysis to improve our platform functionality
• Preventing fraud and ensuring platform security

Information Sharing and Disclosure

calystronevo does not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share your information in specific circumstances to provide our services effectively or comply with legal requirements.

Service Providers

We work with trusted third-party service providers who assist us in operating our platform, conducting business, or servicing you. These providers include cloud hosting services, payment processors, email service providers, and analytics tools. All service providers are contractually required to protect your information and use it only for the specific services they provide to us.

Legal Requirements

We may disclose your information when we believe in good faith that such disclosure is necessary to comply with applicable laws, respond to court orders or legal processes, protect our rights or property, or ensure user safety. Under Australian Privacy Law, we will notify you of such disclosures unless prohibited by law.

Data Security and Protection

calystronevo implements robust security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. We use industry-standard encryption protocols, secure servers, and regular security assessments to safeguard your data.

• SSL/TLS encryption for all data transmission between your device and our servers
• Encrypted storage of sensitive personal and financial information
• Regular security audits and vulnerability assessments
• Multi-factor authentication options for enhanced account security
• Restricted access to personal data on a need-to-know basis
• Regular staff training on data protection and privacy practices

While we strive to protect your information using reasonable security measures, no method of transmission over the internet or electronic storage is completely secure. We encourage you to use strong passwords and keep your account credentials confidential.

Your Rights and Choices

Under Australian Privacy Law, you have specific rights regarding your personal information. calystronevo respects these rights and provides mechanisms for you to exercise them easily through your account settings or by contacting our privacy team.

Access and Correction

You have the right to access the personal information we hold about you and request corrections if the information is inaccurate, incomplete, or outdated. You can update most of your information directly through your calystronevo account dashboard, or contact us for assistance with more complex requests.

Data Portability

You can request a copy of your personal data in a structured, commonly used format. This includes your business plans, financial projections, and account information. We will provide this data within 30 days of your request, subject to identity verification.

Deletion Rights

You may request deletion of your personal information, subject to certain legal and business requirements. We will delete your data within 90 days of your request, except where we're required to retain information for legal compliance, fraud prevention, or legitimate business purposes.

Cookies and Tracking Technologies

calystronevo uses cookies and similar tracking technologies to enhance your browsing experience, analyse site usage, and provide personalised content. Cookies are small text files stored on your device that help us remember your preferences and improve our services.

• Essential cookies that enable core website functionality and security
• Performance cookies that help us understand how visitors interact with our site
• Functional cookies that remember your preferences and personalise your experience
• Analytics cookies that provide insights into site usage and help us improve our services

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit your ability to use some features of our platform. Our cookie banner provides options to accept or decline non-essential cookies.

Data Retention

calystronevo retains your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Different types of information may be retained for different periods based on their purpose and legal requirements.

Account information and business plans are typically retained while your account remains active and for up to seven years after account closure for legal and tax compliance purposes. Marketing communications data is retained until you withdraw consent or we determine it's no longer needed for business purposes.

International Data Transfers

calystronevo primarily operates within Australia, but some of our service providers may be located overseas. When we transfer personal information outside Australia, we ensure appropriate safeguards are in place to protect your data in accordance with Australian Privacy Principles.

We only work with international service providers who demonstrate adequate privacy protections and enter into binding agreements that require them to handle your information with the same level of protection required under Australian law.

Changes to This Privacy Policy

calystronevo may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and sending an email notification to registered users.

We encourage you to review this policy periodically to stay informed about how we collect, use, and protect your information. Your continued use of our services after any changes indicates your acceptance of the updated privacy policy.